|
|
|
Customer Support Information
Our support representatives are based in Duluth, Georgia right here in the United States.
No more communication issues or language barriers. Get the support you pay for and get it free.
No extra charges for technical support. If something goes wrong with your computer and its under warranty,
we'll fix it.
By Phone
We're available to take your call 24x7, 365 days a year. If you've got an important project due the next day and your computer isn't working,
you can count on us to help you find a solution.
In Person
If we can't fix the problem over the phone, we'll have a technician come out the next day. We have over 17,000 technicians across the
country ready to help if you need it. You can feel secure that you have a great support team at your service.
Our Guarantee
We have deals with our manufacturer and tech support service so that under any circumstances customers are 100% guaranteed a one year
free warranty (upgradable to 3 years) and a 30-day no-questions-asked return policy.
View Support Page 
Testimonials
"Source Support Services has demonstrated an impressive enthusiasm for developing and fostering a strong partnership with our company. They have provided us with a first rate worldwide service repair offering and have demonstrated the utmost in flexibility and professionalism in establishing the many variables and processes required to perform those services in our name. They are consistent in there approach and we have found them to be unquestionably ethical and professional in representing our company and our products with our customers."
- Patrick Scateni, Vice President, VXTECH (a division of Ciara Technologies Inc.)
"SSS supports our customers seamlessly, they are able to act as an extension of our support group and keep our customers up and running. Our customers have come to expect a high level of service from Seneca Data and we are fortunate to have a SSS as a partner who can meet those expectations They maintain a trained staff that integrates well with our technical experts to fully support our customers' needs. We find them to be efficient and professional, and they are always looking for ways to improve on their current service level."
- Steve Maser, Director of Business Development, Seneca Data Corp
"When searching for a partner that could offer the credibility, stability, and global reach we required to support our PetaBox technology, we were immediately impressed by Source Support's professionalism, responsiveness, and extensive support provider network. Our search was mercifully short, thanks to the complete service offering they provide."
- CR Saikley, President and CEO, Capricorn Technologies, Inc.
"For more than 6 years, Source Support Services has provided the help desk and field service ION needs to keep its servers running across a diverse customer base. ION's customers see the SSS team as an integral part of our support team. The SSS technical staff handles our customers professionally, efficiently and respectfully throughout an incident that may be stressful for the end user. The quality service provided by SSS has become an important facet of the satisfaction that keeps loyal customers coming back to ION for their server requirements."
- Keith Josephson, VP of Engineering, ION Computer Systems Inc.
|
|
